Shipping & Returns

TELA CRUZ SHIPPING & RETURNS

 

FULL PRICE ITEMS

Items purchased at Tela Cruz are eligible for return or exchange within 14 days of delivery.

 

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the Products while they are in your possession.

 

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.

 

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

 

SALE ITEMS

Refunds are not available for items purchased at sale prices. If an item is unsuitable we will issue an exchange or credit note within 7 days of delivery. Purchasing sale items is an acknowledgment of these terms.

 

SHIPPING COSTS

 

UK DOMESTIC

£5.50 Next Day Delivery (Order before 16:00 Mon - Thurs)

£3.99 Standard shipping 1-3 business days.

[ Free on orders over £100 ]

 

EUROPE

£12.00 delivered in 5-7 business days.

[ Free on orders over £100 ]

 

REST OF THE WORLD

£24.95 delivered in 2-11 business days.

[ Free on orders over £175 ]

 

ALL PARCELS DELIVERED OUTSIDE THE UK MAY BE SUBJECT TO CUSTOMS AND IMPORT CHARGES. THESE CHARGES ARE TO BE PAID BY THE RECIPIENT.

 

EXCHANGES

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a email at info@telacruz.com.

Send your item to: Unit 14, Navigation Point, Golds Bridge Way, Tipton DY4 0PY

We only offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

TELA CRUZ RETURNS

 

Unit 14

Navigation Point

Golds Bridge Way

Tipton

DY4 0PY

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

 

NON RETURNABLE ITEMS

 

Due to hygiene reasons, we are unable to accept returns for any socks.